Policies

Parties are booked on a first come first serve basis.  A $100-$200 non-refundable retainers to secure your date will be due at the time of booking online.   Online reservation has  to be completely filled out and submitted for your requested date to be on our calendar. The balance will then be due on the day of the scheduled visit. Once you booked a package you are not allowed to decrease the package, however, you may upgrade your package.

Any Salon, Spa and or small group dates options are by appointment and are necessary.

All parties booked must have a "signed" Party Agreement. When booking online Terms & Conditions is our Party agreement. When you click on it, it will open the page to review and sign. On the form it must be clicked to move forward with the reservation.In clicking "yes" to move forward, you are agreeing you have read our terms & conditions with or without the signed portion of the agreement.  Please read carefully and thoroughly. If a deposit is not received your reservation is NOT booked. 

At The Princess Manor by Once Upon A Tea Party all the needed supplies such as tables, chairs, linens, plates, cups, and napkin are all included. Along with Pizza, Cupcakes and Lemonade for all the CHILDREN ONLY. However, parents can bring their own food with respect to the food policies. Parents can provide a birthday cake; however, we do not allow any ice cream cakes or ice cream, due to refrigeration logistics.Some packages also include the entertainment. Please read the package description carefully.

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DECOR:

The Princess Manor will be decorated always in hues of pink and gold. If you would like a theme, we can provide for an additional cost in our Add-On section. Should you want to bring additional party decor. Please discuss this with your Royal Party advisor upon booking. 

The gratuity of 18% of total is included upon check out. All our staff work extremely hard to make each service and party a memorable one.  Should you want to give a different amount please advise your party helper upon check out. This gratuity will be split between all party hostess and performer. By tipping you are letting them know, job well done, it is customary to tip.

 When booking your party we ask you for the amount of invited guest so we can properly prepare for the maximum amount of kids for your child's special day. We will contact you a few days prior to your scheduled party for the final headcount. We use your final headcount for us to prepare for your party with table setup, favors, amount of party helpers, and timeline of your party. If this number exceeds the amount indicated in the description of each package, additional per-guest fees will apply along with additional fees for extra party helpers and possibly additional party time to accommodate the amount of attending children. Should additional guest attend on the day of the party that was not previously brought to our attention, we will do our very best to accommodate within our means. Additional fees will apply as previously mentioned. 

Without a deposit your service is not booked. Your deposit will secure your reservation.

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• Once the deposit has been received, Storybook character, date or time can NOT be changed/swapped for another.

•  A non-refundable retainer is required at the time of booking any service.

• Day of service cancellations will endure a $10 fee if not rescheduled within 1 month of original service date.

CHECKS are NOT accepted. 

Due to the case of inclement weather, Should the roads be too hazardous to travel, The Princess Manor has the right to cancel and a one-time alternate date can be chosen if the date is available.  

The remaining balance is due on -the- day-of your scheduled service. 

The Princess Manor is a nut free venue and we are not responsible for allergic reactions. We cannot guarantee accommodation for each person's specific allergy for food, cosmetics, face-paint, nail polish, sparkle spray, lotion, body glitter or spa treatments and assume no responsibility for allergic reactions.  We leave it in the hands of the party parents to be aware of any allergies.

The spa services are a fun, kid-friendly, pretend spa service and for dress-up purposes only, and spa services are not performed by a licensed professional. No cutting or filing of nails will be performed. 

We ask that all parents supervise any younger children that are too young to participate in any service being provided to the child you are accompanied.

Birthday Child PARENT ARRIVAL TIME:

When having a royal celebration at The Princess Manor we ask that parents arrive 15 Minutes prior to the scheduled party, especially if they plan to set up any of their own additional items. However, we ask that parents do not arrive any earlier than half an hour, because it may interfere with the proper set up of the event, which the staff will be preparing and perfecting.

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PARTY GUEST ARRIVAL TIME:

Guests are asked to arrive on time. However, we ask that guests do not arrive any earlier than 15 minutes prior to the event, as the staff will be setting up all the details of your perfect event. It is crucial that we begin on time so everyone can enjoy the fun. We CANNOT go back on activities for latecomers. Such as: if we are done with makeup application and are now in the middle of coronation we cannot stop in the middle of that activity to do makeup application for a latecomer. Please advise guests to arrive on time and that we are located in the back of the building. Parents are welcome to watch and support their child, we ask only 1 accompanying adult per child. 

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PARTY END TIME:

YOU ARE NOT ALLOWED to exceed the party end time. Please be advised that there will be an extra $150 fee if you stay in the venue after your party has ended.

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SPA/SALON ARRIVAL TIME:

Appointment are scheduled for your visit only, as we like to keep each visit personal. If parents arrive 15 minutes after the scheduled start time, the visit will be rescheduled, due to other scheduled visit's.

PARTY:

The day of your royal celebration everything will be set up for the number of children included in your paid package choice, and any additional guest on your latest RSVP list that is expected to attend. However, any children over the allotted 8-12 per package choice, that would be considered a "No Show", and maybe charged a restocking fee of $8 per child. IF a FGMIT is added due to more children expected, once scheduled, fee applies to party.

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SPA/SALON:

A small retainer/deposit is required at time of booking and is non-refundable. If you are not able to make your appointment, you are able to reschedule for another available date. If you opt out of rescheduling the retainer/deposit it forfeited.

You are not allowed to open gifts in the venue, unless discussed with a party advisor on the day of the scheduled party. You are not allowed to bring table decorations unless discussed with a party advisor or move any furniture around. YOU ARE NOT ALLOWED to use any other princess character company.

Please schedule your party 3-6 weeks in advance of your desired party date. We will do our best to accommodate any date request, however, the earlier the better for a smoother planning process. Without a deposit we will hold your requested party date for 24hrs at no obligation to you. After the 24hrs have passed we will no longer be able to guarantee your requested date and time and Storybook Character will still be available without the deposit. Your deposit will secure your reservation.

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All deposits/retainers are non-refundable. We do not offer refunds or discounts for missed services due to late arrivals. If you need to postpone your party, you may postpone once. We will gladly work with you to find an alternate party date for your consideration. If you postpone another time after the initial cancelation, you will be subject to a $50 rescheduling fee. 

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• Late Bookings: Parties scheduled within 7 days of the party will be subject to a late fee of $40. Should this  late booking need to cancel and not reschedule the total amount of payment is forfeited. 

• Parties cancelled within 48 hours of scheduled party will endure a $40 fee and any additional fees for food already ordered that may included cupcakes. customized candies, chocolate pops, fondant toppers etc.

• Day of party cancellations will endure a $60 fee and any additional fees for food already ordered that may included cupcakes, pizza, customized food/sweets, fondant toppers, chocolate etc. 

Due to the case of inclement weather, Should the roads be too hazardous to travel, The Princess Manor has the right to cancel and a one-time alternate date can be chosen if the date is available.  

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Remaining BALANCE PLUS TIP is due at the end of the party. Tip options are calculated based on the total cost of your party. We recommend a 20% tip for all employees.

In order to offer the best experience, The Princess Manor asks for an accurate RSVP list a few days prior to  the scheduled party date, by either an automated text to the number provided on the reservation, or a phone call. You are responsible to pay for the confirmed number of guests attending,(example:confirmed for 8 girls but only 6 girls attended. you will still have to pay for 8 girls. in order for us to have all supplies on hand. Your remaining balance will be based on the allotted children in the package of choice.  If RSVP is more than the allotted guest included in the package an additional per child fee will be added to the final bill along with an additional party helper for $45 and possibly additional party time.to accommodate the additional children.  The number of kids you confirm will determine the number of employees assigned to work at your party. The guest(s) that will participate in the pink lemonade cheers (If included in a package or added on to a package) are the ones arriving to the party on time. Cheers are done in the first 10-15 minutes of party start time. Any guest(s) arriving past this time will not participate in the cheers.

Your child's safety and well-being are incredibly important to us, therefore we do not share any personal information about you or your child. Pictures will be posted in our Gallery and possibly on our social networking sites, please note in signing our Party Agreement you are allowing us to use any photo or video taken at our Venue.. You do have the right to opt out of this disclaimer if proper notice is given.

The Princess Manor CANNOT hold your date, time or character during the inquiry process. Once the Reservation and deposit has been made, your time and character will be booked and on our calendar. That means we can not book any other parties during your scheduled time. If you need to cancel we must receive a 14-day notice, unless an extreme situation arises.  The Party may be rescheduled due to an emergency. Rescheduling is allowed 1 time within a 2 month period of original party date, depending on availability. Your deposit/retainer is non-refundable.